02/14/2017

Seamless implementation that shows

We asked a random sampling of our group life and disability clients to rate their implementation experience on a scale of 1-5 (with 1 being ‘poor’ and 5 being ‘outstanding’).

Questions asked include:

  • Was the implementation process fully explained during your kick-off call?
  • Did the implementation manager follow up with an email documenting key takeaways from each call/meeting?
  • Following your call, did you feel confident you understood the process and had access to resources if further assistance was needed?

100% of respondents answered ‘yes’ to all of the above and Symetra received an overall satisfaction rating of 4.7 out of 5!

Feb 14, 2017 12:01:00 AM

The comments to this entry are closed.

NEXT POST
Critical illness insurance: financial protection when it’s needed most Medical emergencies can happen to anyone—at any time. While medical and disability insurance help defray the cost of care and potential loss of income, additional out-of-pocket costs can add financial pressure to an already difficult situation.
PREVIOUS POST
Defining ‘disability’ There is no one-size-fits-all definition of “disability.” Because the scope, severity and duration of employees’ conditions vary, insurers look at several components when determining whether an individual is disabled according to the terms of a group contract. Understanding each of these components can be useful when discussing coverage with your benefits broker, provider and employees.

Symetra Blogs

The Typepad Team

Search

Recent Comments